SIAX Support
We're here to help.
Answers about your Fold Buds, shipping, returns, and the hinge. If you can't find it below, write to us — a human replies within one business day.
Questions
The quiet FAQ.
The things people actually ask us — no filler, no legalese.
Eight hours per bud with ANC on, plus 30 more in the folding case — 38 hours total. A 10-minute snap-charge gives you 2 hours of playback.
No. The cobalt anodized hinge is machined to 8 microns and rated for 10,000 folds. Every unit is covered by a 2-year hinge warranty — if it ever feels loose, we replace it.
Yes. They carry an IPX5 rating, so runs in the rain and hard gym sessions are fully covered. Just don't take them swimming.
Unfold both buds and hold the touch panel on either one for three seconds. Fold Buds appear in your Bluetooth list instantly and remember up to six devices.
Absolutely. The FlexFit Tip Kit ($19) includes six pairs of memory-silicone tips in three sizes, and ships free with any order.
Yes — Bluetooth 5.4 with multipoint. The SIAX app (iOS and Android) unlocks ANC tuning, EQ presets, and firmware updates.
Logistics, calmly
Shipping & returns.
Shipping
- — Free worldwide shipping on every order
- — Orders placed before 2pm ship the same day
- — 2–4 business days in the US & EU, 5–8 elsewhere
- — Tracking from our door to yours, always
Returns
- — 30-day quiet returns — wear them, live with them, decide
- — Full refund, no restocking fees, no questions
- — Prepaid return label included in every box
- — 2-year hinge warranty on top of everything
Still stuck?
Write to a human.
Support tickets are answered by the people who built the hinge — usually within one business day.